Case Study: ServiceNow Agile application development for.
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We looked at incremental functionalities—such as employee relations case management, financial and master data requests and automated fulfillment, background check management, and payroll and benefit services—and implemented them on the platform. Less than a year after our ITSM pilot on ServiceNow, we had broadened the platform’s footprint to include management of select HR, Finance.
ServiceNow service mapping was used to dynamically map these business service and to report on underlying dependencies while also track sign-off and overall status of the process. We were able to map out and validate 70 Business Services that included web, application, database, custom GIS applications, and industry leading energy management solution.
Case Study. Powering Field Service Management with Custom Mobile Apps for ServiceNow. Project Overview. More than 2,100 commercial aircraft and 6,500 business aircraft have been equipped with Gogo Wi-Fi and entertainment services, including internet, text messaging, in-flight movies, and real-time flight information. In order to provide uninterrupted and cost-effective in-flight services, Gogo.
Swiss Re created a software solution called Magnum to facilitate one of Swiss Re’s premium revenue streams: life and health insurance. Ashish says, “Magnum is an automated underwriting solution and helps our clients to underwrite life policies.” Magnum helps streamline the application and underwriting for more than 14 million applications a year.
Once an employee submits the case or service request, ServiceNow routes it to the correct HR support expert or team. With this automated routing approach, DXC has found that it no longer needs a tier-one support group, which reduces costs and shortens service delivery times. Throughout the process, employees are able to track the status of their case or request, receive progress notifications.
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